Refund policy

Since all items are handmade and customized we DO NOT accept returns. We do, however, elaborate refunds on damaged items only. Please chat with us or contact us at sales@bowtifulbowsforyou.com to evaluate your case and establish if you are eligible for a refund.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All our custom products (such as special orders or personalized items) cannot be returned. The process behind the creation of our customized items makes it impossible for us to resell it. Please get in touch if you have questions or concerns about your specific item.

Refunds
Please contact us to establish if you are eligible for a refund, and we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.